Job Summary

We’re redefining the dining experience by building a world-class mobile ordering and delivery platform. Waitr's marketplace is helping small businesses grow and acquire new customers while also bringing concierge level convenience to thousands of consumers.

As an Assistant Market Manager, you have the opportunity to be on the forefront of the evolution and growth that the food delivery industry is experiencing. Assistant Market Managers on the front lines of our markets provide input on processes and strategies that allow us to dominate our industry. Each day will bring about new challenges and opportunities at Waitr, from day-to-day operations of your market to upward mobility within the company.

Waitr’s Assistant Market Managers are expected to work with the Market Manager to help lead, coach, engage, and retain delivery drivers and restaurants to grow and develop the best possible team in the country. We are looking for a great leader with knowledge of managing and engaging a team, as well as, a data-driven and strategic thinker. You will set strategic objectives and run the day-to-day operations for your given market. Problem solving within a market is crucial as it grows continuously and is ever-changing. You should be an outstanding communicator with a proven ability to train and motivate a large team.

Essential Functions

Recruitment of driver candidates through social media, face to face, ground guerrilla strategies, etc.
Manage and organize applicant inquiries.
Interview, hire and train qualified driver candidates through in person, video, or phone meetings.
Complete all paperwork for drivers including verifying I-9 documentation and checking background checks.
Assist the Market Manager in scheduling drivers, audit needed schedule adjustments.
Assist drivers with scheduling requests and maintain availability standards.
Assist drivers with any account issues they may experience.
Manage driver availability, shift, and leave requests.
Complete any administrative tasks regarding payroll, incident reports, terminations, uniforms, etc
Responsible for scheduling tablet installs and setting up new restaurant partners with lead drivers
Maintain restaurant issue board according to the urgency of issue
Work with the Customer Service team to collect driver and restaurant complaints weekly
Complete any office related tasks as they may come up.

Preferred Education and Experience

Associate's degree (A.A) or equivalent from two-year college or technical school or one or more years of related experience and/or training; or equivalent combination of education and experience.

Core Competencies

Nimble: You move fast and accurately in a dynamic environment

Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.

Innovator: Generates and recognizes creative solutions in varying work situations.

Team player: Collaboration and strong communication skills.

Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.

Results-Oriented: Productively focuses time and resources on activities to produce quality results.

Forward-Thinking: Problem solver, do whatever it takes attitude

Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.

Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

Supervisory Responsibility

# of direct reports: [insert # if none, write 0]

# of indirect reports: [insert # if none, write 0]

Physical Demands

Lift up to 30 lbs

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

Travel

Some travel may be needed. Less than 25%

AAP/EEO Statement

Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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