Lafayette, LA • Full-Time
We're redefining the dining experience by building a world-class mobile ordering and delivery platform. Waitr's marketplace is helping small businesses grow and acquire new customers while also bringing concierge level convenience to thousands of consumers. Our Dispatch agents are responsible for providing a world class dispatch experience.
Waitr's Dispatch team is on the front line of providing top-shelf quality support four our awesome customers; and at Waitr we have three customers: Diners, Restaurants, and Drivers. This team owns the Dispatch experience.
As an Associate Dispatch Manager, you will set the tone for the Dispatch team's success. Previous experience with large, hourly workforces is a positive for this role. Strong teaching abilities, team management, and a history of execution will be critical to succeeding. The success of this person will be measured by the performance of the department in all tangible measurements from payroll, scheduling, dispatching of orders, improvements to the training process, and proper execution of a more efficient and refined schedule for the team.
This role will report to a Senior Manager of Dispatch at Waitr and the individual will be directly responsible for:
Required Education and Experience
High School Diploma or Equivalent
Preferred Education and Experience
Experience in Operations Management, Strategy Consulting, or program with similar quantitative rigor
Prior management experience
Nimble: You move fast and accurately in a dynamic environment
Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
Innovator: Generates and recognizes creative solutions in varying work situations.
Team player: Collaboration and strong communication skills.
Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
Results-Oriented: Productively focuses time and resources on activities to produce quality results.
Forward-Thinking: Problem solver, do whatever it takes attitude
Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger
picture and the interdependencies and effects of other systems.
Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all
# of direct reports: 10
# of indirect reports: 100
Standard office work, including the need to stand for extended periods of time while presenting
Position Type/Expected Hours of Work
This is a full-time position. Evening and weekend work may be required as job duties demand
Limited travel (<10%) as required
Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.