Honolulu, HI • Full-Time
Job Title – Corporate Concierge
Reports To – Catering Support Manager
Job Summary – This position is responsible for interacting with assigned Bite Squad/Foodify corporate accounts to manage on a daily/weekly/monthly basis.
Duties & Essential Job Functions - This position will be responsible for providing quotes for upcoming events, place accurate catering orders, take detailed notes, menu planning/management for pre-set schedules and provide explementary customer service on every transaction. This person will need to build a solid relationship with all assigned accounts, work with dispatch and area sales managers to ensure customer satisfaction and seamless transactions. Be proactive to resolve any issues that might arise and handle accordingly.
Phone Sales – Corporate Concierge will be asked to answer phones, emails, chats and respond to customer’s request, sell Bite Squad products and place customer’s orders with the appropriate restaurant and up-sell products and recommend the appropriate products based on fact finding and customer needs.
Administration – Corporate Concierge will be asked to field incoming calls, emails and/or chats in a timely and professional manner. They will place outbound calls to active and non-active assigned clients to engage for any catering needs.
Qualifications – Corporate Concierge must possess professional verbal and written communication skills, must be computer literate with the ability to learn new software applications quickly, math skills (addition, subtraction, multiplication, division and percentages), must have exemplary relationship building skills, effective communication skills and enjoy working on a team.
Required – High school diploma or GED
Rate of Pay - $15 - $18 hourly