• Corporate Customer Support Agent

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    Corporate Customer Support Agent

    Oahu, HI Full-Time

    JOB DESCRIPTION

    Customer Support Agents are a lot like 911 dispatchers. They're cool, calm, and collected. When things get crazy here at Waitr, they're the ones directing traffic and keeping customers/restaurants from losing their minds. The position ultimately consists of three major parts: Customer Support, Restaurant Support, and Driver Support.

    Being a CSA requires dedication, exceptional communication skills, a thick skin and a great sense of humor. We're looking for motivated CSA's with entrepreneurial mindsets to join our Waitr Corporate team. Previous employment experience in the restaurant industry or customer service is a must. Call center, retail or hospitality experience is a plus.

    Essential Functions

    • Communicating with restaurants, drivers, and customers
    • Customer service via telephone and chat support
    • Internal account management and technical support
    • Provide support for diners, restaurants, and drivers via chat support or telephone
    • Convert customers into Waitr advocates

    Required Education and Experience

    1. High School graduate or G.E.D.

    Preferred Education and Experience

    1. At least 6 months of Customer service experience
    2. Detail oriented, customer focused multi-tasker
    3. Able to communicate clearly and concisely over the phone and through live chat
    4. Good working knowledge of grammar, spelling, and punctuation
    5. Technical Support
    6. Stress management skills

    Core Competencies 

    Nimble: You move fast and accurately in a dynamic environment

    Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.

    Innovator: Generates and recognizes creative solutions in varying work situations.

    Team player: Collaboration and strong communication skills.

    Effective Communicator: Demonstrates open, honest and respectful written and verbal communication. Results-Oriented: Productively focuses time and resources on activities to produce quality results.

    Forward-Thinking: Problem solver, do whatever it takes attitude

    Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.

    Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

    Supervisory Responsibility

    # of direct reports: None

    # of indirect reports: None

    Physical Demands

    Sitting/standing for extended periods of time

    Position Type/Expected Hours of Work

    This is a full-time position. Days and hours of work are Monday through Friday, 3pm to 11p.m. weekend work may be required as job duties demand.

    EEO Statement

    [Waitr, Inc. Bite Squad, Delivery Logistics] is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: [Waitr, Inc. Bite Squad, Delivery Logistics] is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.