• Customer Success Representative

    I'm Interested

    Customer Success Representative

    Lafayette, LA Part-Time

    Customer Success Representative

    Waitr is an on-demand restaurant platform designed to connect local restaurants to hungry consumers. Founded in Lake Charles, LA, Waitr’s mission is to develop the local food culture for communities across the United States by expanding the reach of local restaurant menus. Waitr now has more than 6,200 restaurant partners in more than 230 cities across the U.S.

    Customer Success Representatives are a lot like 911 dispatchers. They’re cool, calm, and collected. When things get crazy here at Waitr, they’re the ones on the phones directing traffic and keeping customers/restaurants from losing their minds. When they aren’t saving lives, they’re assigning drivers to orders and monitoring delivery statuses. The position ultimately consists of three major parts: Customer Support, Tech Support and Driver Support.

    Being a CSR requires dedication, exceptional communication skills, a thick skin and a great sense of humor. We’re looking for motivated CSRs with entrepreneurial mindsets to join our team. Previous employment experience in the restaurant industry or customer service is a must. Call center, retail or hospitality experience is a plus.

    Responsibilities

    • Communicating with restaurants, drivers, and users
    • Customer service via telephones and chat support
    • Dispatching drivers and managing the workflow
    • Internal account management and technical support


    Requirements

    • Detail oriented, customer focused multitasker
    • Able to communicate clearly and concisely over the phone and through live chat
    • Technical Support
    • Stress management skills

    Perks

    • Fast growing start-up company with opportunities for advancement
    • Be a part of the dining revolution in a company that values you
    • A work environment and culture that makes you love Monday like it’s a Friday

    Benefits

    • Full medical / dental / vision package to fit your needs
    • Paid Time Off: work hard and take time when you need it

    Job Type: Full-time or Part-time

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    #LI-WTBS