Lafayette, LA • Full-Time
We’re redefining the dining experience by building a world-class mobile ordering and delivery platform. Waitr’s marketplace is helping small businesses grow and acquire new customers while also bringing concierge level convenience to thousands of consumers. Waitr’s growth has been off the charts and has no signs of slowing down. We are launching dozens of new markets around the US each quarter, and we are experiencing massive organic growth in our existing markets.
Our Field Operation is composed of all market-level, driver operations at the company. In each market we operate, we manage a pool of drivers that pickup and deliver food to our customers. This Field Operations group is responsible for creating high performance in our remote workforce of drivers around the country. The Director of Operations will manage a team of Regional Managers, who in turn, manage a team of Market Managers.
The Director of Operations will be in charge of normalizing processes around best practices, driving continuous improvement into the operations, and creating an engaging environment for our driver core. The ability to use data effectively for management and performance insights is critical to succeeding in this role. Extensive experience with large, hourly workforces is a must as well as structured problem solving capabilities. The qualified candidate will have a strong background and ability in people management, analytics, and modern technology tools used for remote workforce management.
Required Education and Experience
Preferred Education and Experience
Nimble: You move fast and accurately in a dynamic environment
Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.
Innovator: Generates and recognizes creative solutions in varying work situations.
Team player: Collaboration and strong communication skills.
Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
Results-Oriented: Productively focuses time and resources on activities to produce quality results.
Forward-Thinking: Problem solver, do whatever it takes attitude
Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.
# of direct reports: 5 to 10
# of indirect reports: 12,000 to 15,000
Standard office work mixed with field travel.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m. Evening and weekend work may be required as job duties demand.
This role will require occasional air and car travel to field offices and/or headquarters. Expected travel should be 50% at maximum, more commonly limited to 25%.
Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.