• District Manager

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    District Manager

    Florida, FL Full-Time

    About us: 

    Bite Squad is a leader in on-demand food ordering and delivery. Our platform connects restaurants to hungry diners. We now have more than 10,000 restaurant partners in more than 400 cities across the U.S. Bite Squad is now a part of Waitr Holdings, Inc. (WTRH). Waitr (ticker 'WTRH') is only the second publicly traded restaurant delivery service in the U.S. Check us out at www.waitrapp.com and www.bitesquad.com or download our apps!

    Job Summary:

    District Managers oversee all hiring, training and performance management of all general managers in your zone with the support of your Regional Manager. 

    Hiring Panel review

    - Understand and discuss with your markets hiring conversions goals, show rate, applicant count analysis, and churn

    • Applicants are being moved in a timely manner
    • Applicants are being touched daily
    • Cleaning up interview verdict and scheduling applicants
    • Notes are being logged

    Schedule Review

    - Look at PoP scores to dive deeper into show rate issues, staffing issues post mortem and apply to future schedule critiques

    • Humanity
    • Ensure availability requests are being reviewed weekly
    • Ensure driver photos are uploaded
    • Assist with schedule reviews

    - Understand the specific deficit the schedule is in, how many drivers and at what times

    • Ensure no overstaffing/understaffing.
    • For understaffed shifts, ensure there is focus/plan to resolve.
    • Review overtime.
    • Ensure no period of the day with less than 3 drivers scheduled.
    • Daily communication in staffing channels

    Google Doc Review

    • Driver directory vs hiring is up to date
    • Tablet inventory
    • Absence and Incident 
    • Restaurant Issue Board
    • Call Out Report
    • Disable Locations

    Report Checks

    • Offline Tablets
    • Acrylic Stand coupons
    • Disabled Locations
    • Tablet Support Requests
    • Sales by merchant- (performance on orders received w'/out tablet, rejected order % and average acceptance time)
    • Average Delay 

    Driver List

    • All assets are attached
    • Driver Ratings/Tickets
    • Monitor driver email communication

    Additional responsibilities and special projects could be added in the future.

    Essential Functions

    1. Assist the Regional Manager in the oversight of several markets in your area while maintaining a primary management role in your home market. 
    2. Early identification of issues, reporting them to the Regional Manager, and on-going coaching of the Market Managers. 
    3. Be available to offer assistance to markets when needed, MM vacations, hiring blitz, “911 Protocol”.  
    4. Assist launching new markets in your region 
    5. Manage communication and execution of key operational objectives - product releases, pay modifications, performance objectives etc
    6. Ensure your district complies with company policy and local / federal laws 
    7. Review Docs & Reports 3 times a week to ensure they are properly updated and monitored.

    Required Education and Experience

    1. Proven ability to hit zone operational KPI’s
    2. Strong educator and trainer
    3. Ability to master all internal operational software and hardware

    Preferred Education and Experience

    1. AA or Bachelor’s degree.
    2. One year in Market Manager role with Bitesquad

    Core Competencies 

    Nimble: You move fast and accurately in a dynamic environment
    Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.
    Innovator: Generates and recognizes creative solutions in varying work situations.
    Team player: Collaboration and strong communication skills.
    Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
    Results-Oriented: Productively focuses time and resources on activities to produce quality results.
    Forward-Thinking: Problem solver, do whatever it takes attitude.
    Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
    Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

    AAP/EEO Statement

    Bite Squad is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Bite Squad is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Bite Squad are based on business needs, job requirements and individual qualifications, without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.