• Driver Relations Assistant- Remote

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    Driver Relations Assistant- Remote

    Lafayette, LA Full-Time

    Waitr & Bite Squad partner with local independent drivers, manged by the Delivery Logistics team. This includes various administrative tasks to confirm viability of driver partner, process bi-weekly payments and organize end of year taxes. The role of Driver Relations Assistant workd within the Driver Relations team to ensure that drivers have support for administrative questions related to contracts, background checks and insurance. this role most specifically is focused on the processes and protocol for driver incidents reported by Delivery Logistics partners. 

    Essential Functions
    Knowledge of Delivery Logistics IC Agreement, including the specific responsibilities of both Delivery
    Logistics and the IC driver.

    Help manage inbound requests from drivers, related to contracts, incidents & background checks.

    High-level understanding of Delivery Logistic’s driver incident reporting protocol, including research of
    inbound reports and managing outbound communications to drivers.

    Able to review background check results and leverage a scoring matrix to process the results.

    Full understanding of end of year taxes and management of driver experience with regard to obtaining and
    understanding these items.

    Knowledge of how to use the platforms of both Delivery Logistics and their delivery platforms.

    Preferred Education and Experience
    Bachelor's degree (BBA) or equivalent from four college or technical school or four or more years
    of related experience and/or training; or equivalent combination of education and experience.

    2 years of experience managing Independent Contractors.

    Comfortable working within Google Suite of products.

    Core Competencies
    Nimble:
    You move fast and accurately in a dynamic environment

    Customer-Focused: Proactively seeks and ands finds ways to provide the highest standards of service.

    Innovator: Generates and recognizes creative solutions in varying work situations. 

    Team player: Collaboration and strong communication skills. 

    Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.

    Results-Oriented: Productively focuses time and resources on activities to produce quality results.

    Forward-Thinking: Problem solver, do whatever it takes attitude

    Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects
    of other systems. 

    Ethical: Maintains and promotes individual and organization integrity and values in the
    conduct of all activities.

    Position Type/Expected Hours of Work

    This is a full-time position. Days and hours of work are Monday
    through Friday, 8:30 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

    Travel

    Up to 10%

    AAP/EEO
    Statement

    Bite Squad is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
    Bite Squad is committed to the principle of equal employment opportunity for all employees and to providing
    employees with a work environment free of discrimination and harassment. All employment decisions at Bite
    Squad are based on business needs, job requirements and individual qualifications, without regard to race,
    color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,
    gender identity or expression, or any other characteristics protected by federal, state or local laws.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of
    activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
    activities may change at any time with or without notice. Reasonable accommodations may be made to enable
    individuals with disabilities to perform the essential functions.