New Orleans, LA • Full-Time
We’re redefining the dining experience by building a world-class mobile ordering and delivery platform. Waitr/Bite Squad’s marketplace is helping small businesses grow and acquire new customers while also bringing concierge level convenience to thousands of consumers. Waitr/Bite Squad’s growth has been off the charts and has no signs of slowing down. We are launching dozens of new markets around the US each quarter, and we are experiencing massive organic growth in our existing markets; this growth has warranted a singular focus on driver experience.
Waitr/Bite Squad is forming a new group that will own all strategy and most of the tactical efforts behind driver experience. This role will be a critical leader on that team and report to the Director of the group. This individual will oversee all aspects of the driver retention process and be involved in shaping and improving our entire labor retention strategy. And while the specific role will be focused on driver retention strategy/execution, the Driver Experience Group encapsulates the recruitment, hiring, training, and retention of our driver fleet; so, regular contributions to other parts of the group will be expected.
At our scale, using both off-the-shelf and custom tools to automate/streamline these efforts is critical. Previous experience with large, hourly, remote workforces is a positive for this role. Strong analytical abilities, team management, strategic planning, and a history of execution will be critical to succeeding. The success of this person will be measured by improved retention of our fleet.
Required Education and Experience:
Preferred Education and Experience:
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m. Evening and weekend work may be required as job duties demand.
This role will require occasional air and car travel to field offices and/or headquarters. Expected travel should be 50% at maximum, more commonly limited to 25%.
Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.