• Operations Associate

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    Operations Associate

    Lafayette, LA Full-Time

    **Remote Opportunity Available**

    Job Summary

    We’re redefining the dining experience by building a world-class mobile ordering and delivery platform. Waitr’s marketplace is helping small businesses grow and acquire new customers while also bringing concierge level convenience to thousands of consumers. Waitr’s growth has been off the charts and has no signs of slowing down. We are launching dozens of new markets around the US each quarter, and we are experiencing massive organic growth in our existing markets.

    We are looking for someone to join our team to support this growth by remotely hiring and training hourly delivery drivers for new market launches. This position is responsible for all aspects of hiring starting at application, screening, interviewing, verifying MVR and background qualifications, orientation scheduling, and initial scheduling of staff. The average day will consist of contacting new applicants, conducting interviews, and leading online training with new hires.

    Previous experience with operations of a large, hourly, remote workforce is a positive for this role. This person’s performance will be assessed on general organization, efficient process development, clarity of communication, and the ability to meet hiring and staffing goals.

    Essential Functions

    1. Hire drivers and key operations management for launch markets
    2. Help develop and streamline new launch processes
    3. Lead virtual trainings for new hires
    4. Communicate with Field Teams to schedule in person meetings for new employees
    5. Daily and weekly reporting on market hiring needs
    6. Manage launch market driver schedules to meet company performance metrics

    Required Education and Experience

    1. Strong analytical abilities
    2. 3-5 years of work experience hiring hourly employees
    3. Proven track record of recognizing talent and training teams
    4. Strong communication, organization, and interpersonal skills

    Preferred Education and Experience

    1. Bachelor’s degree
    2. Strong proficiency in G-suite and ability to quickly learn new software
    3. Experience working with delivery drivers
    4. Experience working in a team environment under tight timelines
    5. Experience creating standard operating procedures and guidelines

    Core Competencies

    Nimble: You move fast and accurately in a dynamic environment
    Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.
    Innovator: Generates and recognizes creative solutions in varying work situations.
    Team player: Collaboration and strong communication skills.
    Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
    Results-Oriented: Productively focuses time and resources on activities to produce quality results.
    Forward-Thinking: Problem solver, do whatever it takes attitude
    Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
    Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

      Supervisory Responsibility

      # of direct reports: None
      # of indirect reports: None

      Physical Demands

      Standard office work mixed with field travel.

      Position Type/Expected Hours of Work

      This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m. Evening and weekend work may be required as job duties demand.


      This role could  require occasional air travel to field offices and/or headquarters. Expected travel up to 5% of the time.

      AAP/EEO Statement

      Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

      Other Duties

      Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.