• Premier Partner Support Agent

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    Premier Partner Support Agent

    Lake Charles/Lafayette, LA Full-Time

    About Waitr Holdings Inc.
    Founded in 2013 and based in Lafayette, Louisiana, Waitr is a leader in on-demand food ordering and delivery. Waitr, along with Bite Squad connect local restaurants to hungry diners in underserved U.S. markets. Together they are a convenient way to discover, order and receive great food from local restaurants, national chains and grocery stores. As of June 30, 2020, Waitr and Bite Squad operated in small and medium sized markets in the United States in over 600 cities.

    We’re looking for organized, motivated, and problem-solving agents with experience in Waitr/Bite Squad
    Customer Support, Restaurant Support, Driver Support/Dispatch or similar to assist with auditing
    customer and restaurant refunds, processing restaurant credits, and other Support related functions as
    needed. This position requires exceptional communication skills and great attention to detail.

    Essential Functions

    Communicating regularly with Specialized Experience Manager & Retention Team
    1. Auditing and balancing customer refunds and credits
    2. Responding to escalated restaurant inquiries through HubSpot
    3. Researching order disputes for restaurants and processing related credits
    4. Updating Restaurant basic account, tablet login, and financial information as needed
    5. Filtering cancellation of service phone calls from Restaurants and escalating to Retention Team
    6. Other Support functions based on the needs of the company

    Preferred Education and Experience

      1. Detail oriented, support focused, multitasker

      2. Able to communicate clearly and concisely over the phone, email, and chat

      3. A professional with grammar, spelling, punctuation, and proof-reading

      4. In depth knowledge of Waitr and Bite Squad’s Support procedures and policies

      Additional Eligibility Qualifications

      None required for this position.

      Core Competencies

      Flexible: You move fast and accurately in a dynamic environment; ability to move into the eb and flow of

      departmental and company changes

      Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service

      Innovator: Generates and recognizes creative solutions in varying work situations

      Team player: Collaboration and strong communication skills

      Effective Communicator: Demonstrates open, honest and respectful written and verbal communication

      Results-Oriented: Productively focuses time and resources on activities to produce quality results

      Forward-Thinking: Problem solver, do whatever it takes attitude

      Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger

      picture and the interdependencies and effects of other systems

      Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all


      Supervisory Responsibility

      # of direct reports: 0

      # of indirect reports: 0


      None required for this position.

      AAP/EEO Statement

      Waitr, Inc./Bite Squad is an Equal Opportunity Employer and Prohibits Discrimination and Harassment

      of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees

      and to providing employees with a work environment free of discrimination and harassment. All

      employment decisions at Waitr, Inc. are based on business needs, job requirements and individual

      qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics,

      protected veteran status, sexual orientation, gender identity or expression, or any other characteristics

      protected by federal, state or local laws.

      Other Duties

      Please note this job description is not designed to cover or contain a comprehensive listing of activities,

      duties or responsibilities that are required of the employee for this job. Duties, responsibilities and

      activities may change at any time with or without notice. Reasonable accommodations may be made to

      enable individuals with disabilities to perform the essential functions.