• Senior HR Business Partner

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    Senior HR Business Partner

    Lafayette, LA Full-Time

    Waitr is growing fast and looking for an HR professional to join our team at Corporate HQ in Lafayette, LA! Due to COVID-19, this position is expected to start remotely, and will eventually report to our Corporate HQ office in Lafayette.

    Waitr is a leader in on-demand food ordering and delivery. Our platform connects restaurants to hungry diners. We now have more than 10,000 restaurant partners in more than 400 cities across the U.S. Waitr (ticker 'WTRH') is only the second publicly traded restaurant delivery service in the U.S. Check us out at www.waitrapp.com and www.bitesquad.com or download our apps! 

    As a key member of the human resources team, this position works collaboratively with business unit managers to provide Human Resources support. Provides consultative guidance and coaching to managers and employees on human resources-related matters, ensuring alignment with company policies, goals, and objectives.

    Essential Functions

    Employee Relations

    • Communicate changes to personnel policies, forms and procedures and ensure proper compliance by company personnel. 
    • Act as an employee champion to maintain staff morale, communication and cooperation across the company.
    • Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.
    • Provides day-to-day performance management guidance to line management.

    Business Unit Partnership

    • Act as key business partner focused on establishing, maintaining and developing an environment to promote positive employee relations and successful business practices.
    • Coach and counsel leaders providing tools and guidance that enable management effectiveness.
    • Support business unit managers and employees with understanding and implementing HR policies.
    • Work directly with managers to assist them with personnel matters, including hiring, promotion, corrective action, and termination.
    • Provide guidance and input on business unit restructures, workforce planning and succession planning.
    • Identify training needs for business units and individual coaching needs.
    • Recommend new approaches, policies and procedures to effect continual improvements within the assigned business unit.

    HR Compliance & Program Administration 

    • Make recommendations for improvement of the employee handbook, employment policies, procedures and personnel practices.
    • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal support as needed/required.
    • Assist with compiling and filing the annual EEO-1 Report.
    • Manage the performance management program for the assigned business unit.
    • Assist with HR internal audits, as requested.

    Required Education and Experience

    • Bachelor’s degree in Human Resources, Business or a related field
    • 7+ years of HR Business Partner experience or similar experience preferred.
    • Must be “hands-on,” able to hit the ground running and be proactive and visible within the company.
    • Must be an outstanding leader, able to cultivate relationships, build trust and provide timely execution and top quality services.

    Preferred Education and Experience

    • Ultimate software experience 
    • PHR or SPHR certification preferred

    Additional Eligibility Qualifications

    Nimble: You move fast and accurately in a dynamic environment .
    Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.
    Innovator: Generates and recognizes creative solutions in varying work situations.
    Team player: Collaboration and strong communication skills.
    Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
    Results-Oriented: Productively focuses time and resources on activities to produce quality results.
    Forward-Thinking: Problem solver, do whatever it takes attitude
    Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
    Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

    Very limited travel possible if business needs arise.

    Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws. 

    Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.