• Senior Manager of Dispatch

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    Senior Manager of Dispatch

    Lafayette, LA Full-Time

    Job Summary

    Manager of Dispatch for both Waitr and Bitesquad. Directly manage the Dispatch Department in Lafayette that performs dispatching responsibilities for both Operating Companies while providing contingency and oversight for the dispatch office in Mexico City.

    Essential Functions

    • Master the dispatch platforms and other internal systems
    • Work on all assigned tasks within the department
    • Oversee direct reports and provide daily, weekly and monthly feedback
    • Overall accountability of personnel within the department 
    • Collaborates with other departments to create innovative solutions to problems within the business
    • Lead Peak shifts including evenings and weekends when necessary
    • Driving team performance with clear communication and leadership
    • Budgeting, scheduling and labor management within the depart.
    • Ensuring adequate oversight of all markets while managing labor costs and market health

    Required Education and Experience

    1. Associate's degree (A.A) or equivalent from two-year college or technical school or one or more years of related experience and/or training; or equivalent combination of education and experience.
    2. 2-3 years of Management experience in dispatch or field operations 

    Preferred Education and Experience

    1. Bachelor’s degree.
    2. Experienced with dispatch on multiple platforms
    3. Experience in leading large teams in multiple locations
    4. Bilingual- English, Spanish   

    Additional Eligibility Qualifications

    1. Strong communication and leadership skills
    2. Ability to screen, hire, & train candidates
    3. Ability to learn and use custom software solutions
    4. Available to work nights and weekends or extended days as needed.

    Core Competencies 

    Nimble: You move fast and accurately in a dynamic environment

    Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.

    Innovator: Generates and recognizes creative solutions in varying work situations.

    Team player: Collaboration and strong communication skills.

    Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.

    Results-Oriented: Productively focuses time and resources on activities to produce quality results.

    Forward-Thinking: Problem solver, do whatever it takes attitude

    Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.

    Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

    Supervisory Responsibility

    # of direct reports: 5-8

    # of indirect reports: 100+

    Physical Demands


    Position Type/Expected Hours of Work

    This is a full-time position. Days and hours of work are Monday through Sunday. Hours vary based on the demands of business. Evening and weekend work may be required as job duties demand.


    Travel to other corporate offices in Louisiana and Mexico will be required. Travel percentage less than 30%

    AAP/EEO Statement

    Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.