• Support Representative

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    Support Representative

    Lafayette, LA Full-Time

    Job Summary

    Customer Success Representatives are a lot like 911 dispatchers. They’re cool, calm, and collected. When things get crazy here at Waitr, they’re the ones directing traffic and keeping customers/restaurants from losing their minds. The position ultimately consists of three major parts: Customer Support, Restaurant Support, and Driver Support.

    Being a CSR requires dedication, exceptional communication skills, a thick skin and a great sense of humor. We’re looking for motivated CSRs with entrepreneurial mindsets to join our team. Previous employment experience in the restaurant industry or customer service is a must. Call center, retail or hospitality experience is a plus

    Essential Functions

    1. Communicating with restaurants, drivers, and customers
    2. Customer service via telephone and chat support
    3. Internal account management and technical support
    4. Provide support for diners, restaurants, and drivers via chat support or telephone
    5. Convert customers into Waitr advocates

    Preferred Education and Experience

    1. Detail oriented, customer focused multitasker
    2. Able to communicate clearly and concisely over the phone and through live chat
    3. Good working knowledge of grammar, spelling, and punctuation 
    4. Technical Support
    5. Stress management skills