• Operations

    Join Our Team

    The Nitty Gritty

    of Operations

    We deliver great local food from over 3k restaurants to tens of thousands of customers’ doors every day – and there are a lot of moving parts involved. It’s up to the Operations Team to ensure those parts are running as smoothly as possible.

    A day in the life

    Problem with an order? Our Customer Success Representatives (CSRs) are standing by in our in-app Help & Support tab to help you with your every need. No automated messaging systems, or elevator music. Just real people with a passion for customer satisfaction and a commitment to convenience.

    Our Restaurant Success Managers (RSMs) are dedicated to our restaurant partners. They build and maintain relationships with our restaurants, manage accounts and menus, and ensure our partners’ continued success.

    QC Specialists empower Waitr team members to enhance the quality of their written content. They collaborate with the Restaurant Success team to fine-tune menu efficiency, and they work across departments to edit and advise on text-based communication.

    Our menu photos aren’t created with commercial trickery, props, or embellishments. Just a photographer, a camera, and the food you love fresh from the kitchen. Our Photography Department coordinates shoots, takes photos, and edits them for your browsing pleasure.

    Our Regional Teams are responsible for the day to day operations of an individual market. They hire, train, and schedule drivers to ensure we maintain a high level of service to our customers and partners.

    Our Partner Support Representatives (PSRs) provide customer service for our restaurant partners by helping them manage order volumes, process refunds, and troubleshoot Waitr equipment.

    Meet our teams

    Operations

    Aaron Jeffries

    Dispatcher

    Abigail Strong

    Dispatch Associate

    Alec Duplichan

    Support Team Lead

    Anna Seither

    Dispatch

    Audrey Thebner

    Customer Success Representative

    Brandon Meche

    Dispatcher

    Brittany Sidhu

    Dispatch Associate

    Brittany Torgrimson

    Customer Success Representative

    Brooke Plaisance

    Customer Support Associate Manager

    Cameron Wise

    Customer Success Representative

    Danielle Coles

    Customer Success Representative

    David Ozenne

    Dispatch

    Denise Smith

    Customer Service Representative

    Devric Taylor

    Dispatch Team Lead

    Elina Soileau

    Dispatcher

    Elizabeth Tornblom

    Dispatch Representative

    Hannah Bernard

    Dispatch

    Hannah Lavergne

    Customer Success Representative

    Hoby Serrette

    Customer Success Representative

    Irvin Trahan III

    Assistant Market Manager - Lake Charles

    Janell Use'

    Dispatcher

    Jasmin Brown

    Customer Support Representative

    Jelani Khalid

    Support Team Lead

    Jillian Coleman

    Dispatch Associate

    Jim Nobles

    Customer Success Representative

    Jonathon Radesky

    Customer Support Representative

    Jordan Sinclair

    Dispatch

    Joshua Threatts

    Customer Success Representative

    Julie Mouton

    Dispatch-Waitr

    Katie West

    Dispatcher

    Kaylor Frank

    Customer Service Representative

    Keisha Angel

    Dispatch Associate

    Krystin Hebert

    Dispatch Team Lead

    Leticia Perez

    D I S P A T C H E R

    Mallari Meadows

    Customer Success Representative

    Mariah Bob

    Dispatch

    Marissa Gregoire

    Customer Success Representative

    Marquisha Wright

    Customer Success Representative

    Maryln McClanahan

    Dispatch

    Melissa Hobson

    Customer Success Representative

    Micah Magnon

    Dispatch Associate Manager

    Michelle J

    Customer Success Supervisor

    Molly LeMaire

    Training Coordinator

    Natalie Blanchard

    Dispatch Team Lead

    Patrick Bienvenu

    Customer Success Supervisor

    Ravyn Trahan

    Customer Success Representative

    Ronald Richard

    Customer Success Representative

    Shatyre Wilson

    Dispatch

    Skye Russo

    Dispatch Associate

    Stacey Moore

    Customer Support Team Lead

    Tammy Labiche Henley

    Customer Success Representative

    Trina Boullion

    Dispatch

    Tyler Touchet

    Dispatcher

    Waukeisha Perrot

    Customer Success Representative

    Restaurant Operations

    Adrianne Rice

    Executive Assistant

    Ali Janssens

    Partner Support Shift Lead

    Amber Sims

    Executive Assistant

    Andrea Bell

    National Accounts Specialist

    Casey Martin

    Partner Support Team Lead

    Charity Grandchampt

    Support Associate Manager

    Chris Alexander

    Senior IT Specialist

    Cindel Mojica Tapia

    MOD - Restaurant Partner Support

    Dominique Hankins

    Regional Account Manager - South

    Dustin Cox

    Partner Support Shift Lead

    Emily Smith

    Learning & Development Lead

    Jacob Williams

    Partner Support Shift Lead

    Justin Perry

    Communications Specialist

    Kayla Nickleberry

    Partner Support Representative

    Kie Kie Carter

    Partner Success Representative

    Laila Wyatt

    Project Coordinator

    Leanne Leveque

    Partner Support Representative

    Mandi Dugas

    SME - PSR Training

    Morgan Smith Bass

    CRM Specialist

    Rob Armelin

    Partner Support Shift Lead

    Robin Marcantel

    Quality Assurance Specialist

    Sharlatte Celestine

    Partner Support Representative

    Tawni Roberts

    Partner Success Representative