• Operations

    Join Our Team

    The Nitty Gritty

    of Operations

    We deliver great local food from over 3k restaurants to tens of thousands of customers’ doors every day – and there are a lot of moving parts involved. It’s up to the Operations Team to ensure those parts are running as smoothly as possible.

    A day in the life

    Problem with an order? Our Customer Success Representatives (CSRs) are standing by in our in-app Help & Support tab to help you with your every need. No automated messaging systems, or elevator music. Just real people with a passion for customer satisfaction and a commitment to convenience.

    Our Restaurant Success Managers (RSMs) are dedicated to our restaurant partners. They build and maintain relationships with our restaurants, manage accounts and menus, and ensure our partners’ continued success.

    QC Specialists empower Waitr team members to enhance the quality of their written content. They collaborate with the Restaurant Success team to fine-tune menu efficiency, and they work across departments to edit and advise on text-based communication.

    Our menu photos aren’t created with commercial trickery, props, or embellishments. Just a photographer, a camera, and the food you love fresh from the kitchen. Our Photography Department coordinates shoots, takes photos, and edits them for your browsing pleasure.

    Our Regional Teams are responsible for the day to day operations of an individual market. They hire, train, and schedule drivers to ensure we maintain a high level of service to our customers and partners.

    Our Partner Support Representatives (PSRs) provide customer service for our restaurant partners by helping them manage order volumes, process refunds, and troubleshoot Waitr equipment.

    Meet our teams

    City Teams

    Aaron Smith

    City Manager - Jacksonville, NC

    Alyssa Trejo

    City Manager- Hattiesburg

    Amber Pavlov

    City Manager - Rocky Mount

    Amy Speth

    Assistant City Manager- MS Gulf Coast

    Andrew Hicks

    Assistant City Manager - Birmingham

    Benjamin Smith

    Assistant City Manager - Jackson, MS

    Beryl Bass

    City Manager- Lynchburg, Va

    Bonnie Garrett

    City Manager - Tuscaloosa

    Brad Blalock

    City Manager - Athens, GA

    Brian Smith

    Business Manager for eXcellence

    Bryan Horton

    City Manager-Alexandria

    Catherine Cruce

    City Manager - Huntsville, AL

    Catherine Rego

    Assistant City Manager - Montgomery

    Cecily Sewell

    City Manager - Savannah

    Chris Creeden

    City Manager - Baton Rouge

    Chris Curry

    Business Manager for eXcellence

    Christian Sheckells

    Assistant City Manager - Topeka/Lawrence

    Claire Moschovas

    City Manager - Jackson, TN

    Clay Iles

    ACM- Alexandria

    Colby Hunt

    City Manager - Lufkin & Nacogdoches

    Corey Knight

    Assistant City Manager - New Orleans, LA

    Cortni Bell

    Assistant City Manager - Baton Rouge

    Cory Wood

    City Manager- Galveston

    Cypria Magnon

    Assistant City Manager - Lafayette

    Deborah Seidel

    City Manager - Rome, GA

    Devin Guidry

    City Manager - Pensacola

    Devin Miller

    City Manager- San Angelo, TX

    Dillon J. Boudreaux

    City Manager - Auburn, AL

    Donald Baldwin

    City Manager- Texarkana

    Elizabeth Cox

    City Manager - Northshore

    English Nassif

    City Manager - New Orleans

    Eric Guilbeau

    City Manager - Monroe

    Eric Lemon

    Market Manager - Columbia, SC

    Erica Courville

    Driver Excellence Coordinator - Lake Charles

    Ernie Zeringue

    City Manager - Shreveport

    Evan Polk

    Assistant City Manager - Fort Smith, AR

    Fermin Corral

    City Manager- Las Cruces NM

    Gary L. Griffin

    City Manager -Tupelo, MS

    Gracelyn DePeaza

    City Manager - Columbus

    Hailey Erickson

    City Manager - Waco

    Haylee Guidry

    Assistant City Manager - Lafayette

    Heather Douthat

    City Manager - Longview & Tyler Interim District Manager Luf/Nac, Las Cruces, Santa Fe

    Heather Leatherman

    City Manager - Augusta, GA

    Ian Jones

    City Manager - Amarillo, Texas

    Irvin Trahan III

    ACM - Lake Charles

    Jaimie Best

    City Manager - Macon/Warner Robins

    James Taylor

    City Manager- Destin

    Jeff Blanco

    City Manager - Jackson

    Jeff Richardson

    Assistant City Manager Tyler/Longview

    Jimmy Rose

    City Manager - Dothan

    Joe Kessler

    City Manager - Baytown / Woodlands

    John L Kessler- CM Valdosta, GA

    City Manager/Valdosta Georgia

    Johnnie Zerangue

    City Manager - Pasadena Region

    Justin Dickson

    City Manager - NW Arkansas

    Katherine Giddens

    City Manager - Clear Lake & Lake Jackson / Interim District Manager - Waco, San Angelo, Amarillo

    Kevin Miller

    Assistant City Manager - Clear Lake/Lake Jackson

    Kevin VanCor

    City Manager - Montgomery

    Kimberly Davis

    City Manager- Florence

    Liz Cavanaugh

    City Manager- Mississippi Gulf Coast

    Liz Jones

    City Manager - Meridian MS

    Marie Perales

    Assistant City Manager - Houma/Thibodaux

    Marvin Williams

    Assistant City Manager -Shreveport

    Megan Gradozzi

    City Manager - Beaumont & Port Arthur

    Megan Rivera

    ACM Evansville IN/Owensboro KT

    Melodie Jackson

    Business Manager of eXcellence

    Michael Daniels

    City Manager Albany

    Nathan Kellison

    City Manager (Lincoln, NE)

    Nicholas Sobolewski

    City Manager - Midland/Odessa

    Patrick Ray

    City Manager - Birmingham

    Phil Begnaud

    City Manager - Fort Smith, AR

    Rachel Sullivan

    Assistant City Manager - Mobile

    Ryan Naquin

    City Manager - Lafayette

    Sam Scimeca

    City Manager - Evansville, IN/Owensboro, KY

    Sam Smith

    Assistant City Manager - Pensacola

    Santana Clinton

    Assistant City Manager- Hattiesburg

    Scott Dolohite

    City Manager - Mobile AL

    Scott Goldman

    City Manager - Corpus Christi/Victoria, TX

    Sean Ford

    City Manager - Decatur, AL

    Shandi LaBauve

    Assistant City Manager - Baton Rouge

    Shawn LeRoy

    Assistant City Manager - Midland/Odessa

    Steven Laborde

    Business Manager of eXcellence

    Steven Sea

    City Manager - Little Rock/Topeka/Lawrence

    Tamara Roberson

    Assistant City Manager - Macon/Warner Robins, Ga

    Taylor Mathis

    Assistant City Manager - Beaumont & Port Arthur

    Taylor Williams

    Assistant City Manager - Aiken SC

    Thomas Hislop

    City Manager - Temple/Killeen

    Thomas McGinty

    City Manager-Bowling Green, KY

    Winston Black

    Assistant City Manager - Columbus, GA

    Alec Beller

    Assistant City Manager - Temple/Killeen

    Charles Clark

    Assistant City Manager - Corpus Christi/Victoria, TX

    Christie McClelland

    City Manager

    Operations

    Aaron Jeffries

    Customer Success Representative

    Abbott Leonard

    Incubator Kitchen Manager

    Abigail Strong

    Customer Success Representative

    Alec Duplichan

    Customer Success Supervisor

    Alexandra Perez

    Customer Success Representative

    Anna Seither

    Customer Success Representative

    Audrey Thebner

    Customer Success Representative

    Brandon Meche

    Customer Success Representative

    Brittany Scott

    Customer Success Representative

    Brittany Sidhu

    Customer Success Representative

    Brittany Torgrimson

    Customer Success Representative

    Brooke Plaisance

    Customer Success Center Manager

    Cameron Wise

    Customer Success Representative

    Chase Viator

    Customer Success Representative

    Danielle Coles

    Customer Success Representative

    David Ozenne

    Customer Success Representative

    Denise Smith

    Customer Service Representative

    Devric Taylor

    Customer Success Supervisor

    Elina Soileau

    Customer Success Representative

    Elizabeth Tornblom

    Customer Success Representative

    Hannah Bernard

    Customer Success Representative

    Hannah Lavergne

    Customer Success Representative

    Hoby Serrette

    Customer Success Representative

    Irvin Trahan III

    ACM - Lake Charles

    Janell Use'

    Customer Success Representative

    Jasmin Brown

    Customer Success Representative

    Jelani Khalid

    Customer Success Supervisor

    Jillian Coleman

    Customer Success Representative

    Jim Nobles

    Customer Success Representative

    Jonathon Radesky

    Customer Success Representative

    Jordan Sinclair

    Customer Success Representative

    Joshua Threatts

    Customer Success Representative

    Julie Mouton

    Customer Success Representative

    Katie West

    Customer Success Representative

    Kaylor Frank

    Customer Service Representative

    Keisha Angel

    Customer Success Representative

    Kelsey Veches

    Bite Squad CS Trainer

    Koby Thibodeaux

    Customer Success Representative

    Krystin Hebert

    Customer Success Supervisor

    Leticia Perez

    Customer Success Representative

    Mallari Meadows

    Customer Success Representative

    Mariah Bob

    Customer Success Representative

    Marissa Gregoire

    Customer Success Representative

    Marquisha Wright

    Customer Success Representative

    Maryln McClanahan

    Customer Success Representative

    Melissa Hobson

    Customer Success Representative

    Micah Magnon

    Customer Success Center Manager

    Michelle J

    Customer Success Supervisor

    Molly LeMaire

    Customer Success Training Coordinator

    Natalie Blanchard

    Customer Success Supervisor

    Paige Vidrine

    Customer Success Representative

    Patrick Bienvenu

    Customer Success Supervisor

    Ravyn Trahan

    Customer Success Representative

    Ronald Richard

    Customer Success Representative

    Scout Glass

    Customer Success Representative

    Shatyre Wilson

    Customer Success Representative

    Skye Russo

    Customer Success Rep / Dash

    Stacey Moore

    Customer Success Supervisor

    Tammy Labiche Henley

    Customer Success Representative

    Thomas Leblanc

    Customer Success Representative

    Trina Boullion

    Customer Success Representative

    Tyler Touchet

    Customer Success Representative

    Waukeisha Perrot

    Customer Success Representative

    Restaurant Operations

    Adrianne Rice

    Executive Assistant

    Alex Hoffpauir

    Regional Managing Photographer

    Alex Sanchez

    Photographer – Waco

    Ali Janssens

    Partner Support Supervisor

    Alyssa Pan

    Mobile Restaurant Success Manager - Corpus Christi/Victoria

    Amber Sims

    Quality Control Specialist

    Andrea Bell

    Mobile Restaurant Success Manager-Jackson, TN, Florence, AL & Cape Girardeau, MO

    Andrew Morrison

    Mobile Restaurant Success Manager - Macon

    Anna Sprigg

    Photo Coordinator Manager

    April Durbin

    Mobile Restaurant Success Manager-Mobile,Al

    Ariel Pousson

    Photography Coordinator

    Branson Richard

    Mobile Restaurant Success Manager

    Brooke Carpenter

    Regional Partner Manager - Southeast

    Cadence Landry

    Mobile Restaurant Success Manager - Midland / Odessa

    Casey Martin

    Partner Support Manager

    Charity Grandchampt

    Partner Operations Manager

    Charli Leger

    Lead Restaurant Success Manager - Lafayette

    Chloe McLain

    Mobile Restaurant Success Manager - Chattanooga, TN

    Chris Alexander

    Senior IT Specialist

    Cindel Mojica Tapia

    Mx Maverick RR Partner Support | Sales Support

    Dallas Jack

    Mobile Restaurant Success Manager - Fort Smith

    Djinaba Rickson

    Mobile Restaurant Success Manager - New Orleans

    Dominique Hankins

    Regional Partner Manager - South

    Dustin Cox

    Partner Support Supervisor

    Emily Smith

    Quality Operations Manager

    Fredrick Suarez

    Mobile Restaurant Success Manager - Beaumont/Port Arthur, TX

    George Diamond

    Regional Partner Manager - Mideast Region

    Ginger Young

    Mobile Restaurant Success Manager - Hattiesburg/Laurel MS

    Heather Vidrine

    Photographer

    Heidi Brothers

    Mobile Restaurant Success Manager - San Angelo, TX

    Hilary Pryor

    Menu Service Specialist

    Inji C. Isaac

    Menu Specialist

    Jacob Dow

    Mobile Restaurant Success Manager - Pasadena / Clear Lake / League City, TX

    Jacob Williams

    Partner Support Supervisor

    Jamie Hartnett

    Photo Supervisor

    Janna Banks

    Mobile Restaurant Success Manager- Albany

    Jason Parrish

    Mobile Restaurant Success Manager - Augusta, Ga.

    Jayna Morgan Decuers

    Mobile Restaurant Success Manager - Northshore

    Jennifer Petersen

    Regional Partner Manager - East Region

    Jordan Adair

    MRSM - Waco

    Justin Perry

    Communications Associate

    Kalli Jones

    Photographer

    Kasandra Gross

    Mobile Restaurant Success Manager - Tyler/Longview

    Kayla Nickleberry

    Partner Support Representative

    Kelton Biggs

    Mobile Restaurant Success Manager - Columbus, GA

    Kendy Nguyen

    Mobile Restaurant Success Manager - Amarillo, TX

    Kie Kie Carter

    Partner Success Representative

    Kiley Jeanis

    Mobile Restaurant Success Manager-Lynchburg and Danville, VA

    Laiken Thigpen

    Mobile Restaurant Success Manager - New Orleans

    Laila Wyatt

    Quality Control Specialist

    Lakeisha Cash

    Mobile Restaurant Success Manager - Savannah Ga

    Leah Dison

    Mobile Restaurant Success Manager- Shreveport & Texarkana

    Leanne Leveque

    Partner Support Representative

    Mandi Dugas

    SME - PSR Training

    Matt McCalla

    Mobile Restaurant Success Manager - Baytown / The Woodlands

    Mayra Govea

    Mobile Restaurant Success Manager - Temple/Killeen

    Meagen LeDoux

    Menu Service Specialist

    Megan Byrd

    Mobile Restaurant Success Manager - NW Arkansas

    Megan Marshall

    Regional Partner Manager - Southwest

    MeKenzie Sloan

    Mobile Restaurant Success Manager - Rocky Mount, NC

    Mika Collins

    Menu Service Specialist

    Mike Buck

    Photographer

    Misty Schiltz

    Mobile Restaurant Success Manager - Florence, SC

    Morgan Smith

    Menu Specialist Team Leader

    Peter Maloney

    Regional Managing Photographer

    Regina McGinty

    Mobile Restaurant Success Manager - Bowling Green

    Rob Armelin

    Partner Support Supervisor

    Robin Marcantel

    Quality Control Specialist

    Sara Littleton

    Mobile Restaurant Success Manager - Birmingham

    Sara Yongue

    Photographer

    Sarah Hammett

    Mobile Restaurant Success Manager - Baton Rouge

    Shae Cacciola

    Photographer

    Shannon Blalock

    Mobile Restaurant Success Manager - Alexandria & Monroe

    Sharlatte Celestine

    Partner Support Representative

    Shelli Dubuc

    Restaurant Success Manager

    Sheri Daye

    Restaurant Success Manager

    Stephanie Cummings

    Restaurant Success Manager

    Tamara Myles

    Mobile Restaurant Success Manager - Jackson, MS

    Tawni Roberts

    Partner Success Representative

    Terrance Woods

    Mobile Restaurant Success Manager- Montgomery & Auburn, AL

    Travis McCoy

    Mobile Restaurant Success Manager - Athens

    Trey Isaac

    Mobile Restaurant Success Manager - Lafayette